What to do when Receiving "Test Failed: Network Error. Error Code = 8" message when selecting 'Check Site'.
Issue:
When adding a Speco Blue series recorder to the SecureGuard CMS program via QR Code, some users may experience an error message that reads:
Test Failed.
Network Error. Error Code = 8.
This indicates that there could be one or several fields of information that are inserted wrong on the Server/Site Details page. Some options configured at the recorder unit could also be causing this error message to occur. Here is what can be looked at...
Verify that the QR Code is inserted Correctly.
The QR Code must be correctly entered to prevent any error messages from appearing.
Click the checkbox for the QR Code (see above) and enter the code from the recorder unit (found under network settings on the NAT page).
NAT2.0 needs to be selected, or unselected.
The determining factor whether NAT 2.0 needs to be selected is the model of your Speco Blue recorder and on what firmware version it is running,
- Older Speco Blue recorders / Firmware may only have access to NAT1.0 or both NAT1.0 & NAT2.0.
- Newer Speco Blue recorders / Firmware may only have access to the NAT2.0 option.
- Which version can be found on the NAT page inside of the Network Settings of the recorder unit.
Once verified, select NAT 2.0 as shown above if applicable.
NAT is Disabled.
By default on the recorder, as shown above, the check box for NAT Enable is unchecked. Once checked, The NAT Status should go from Failure to Success in a few seconds. A successful NAT Status reflects the connection is active.
NAT Status Failure.
NAT status of failure means you will not be able to connect via QR Code. There are several factors that can cause a NAT Status of failure even if NAT is enabled.
- Is the recorder connected to a network:
- To Check this, open the Network Settings on the recorder.
-
- This should automatically open to the TCP/IP page.
- At the top you should see Ethernet Port 1 highlighted in blue. In parenthesis it should reflect (Online) or (Offline).
- If it says offline:
- Check the LAN cable to the recorder, it may need replacing.
- If it says online:
- Toggle DHCP enabled to receive a new local IP address
- Check the Preferred DNS and Alternate DNS for the IPv4 column. Depending on the network environment, we recommend inserting 8.8.8.8 as the Preferred DNS and 8.8.4.4 as the Alternate DNS. Once that is set, hit apply at the bottom of the page.
- If it says offline:
- At the top you should see Ethernet Port 1 highlighted in blue. In parenthesis it should reflect (Online) or (Offline).
- Go back to the NAT page and you should see a NAT status of Success at this point.
- This should automatically open to the TCP/IP page.
If you still do not have a NAT Status of Success, it can be said that you may have a firewall on your network that is blocking the recorder unit from reaching out to our P2P server. We would recommend configuring the firewall to allow the recorder unit to leave the local network and hit our server.**
After following this guide, you should no longer be receiving the error message. Please contact techsupport@specotech.com if you are still experiencing the same error message after following this guide.
**Speco Technologies Technical Support will not be able to assist with firewall configuration and other network related issues. We do not want to be held responsible for any mishaps and issues caused by poor/incorrect network configuring.
Initial submission Date: April 8, 2024
Article authored by: Frank Bondietti, Tier 1