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      How to reset your password for SecureGuard CMS using MacOS

      A step-by-step guide on how to reset your password to access the SecureGuard CMS application for MacOS

      To reset the password to your SecureGuard CMS Login on a Mac, will require the deletion of a folder in the User Library. If you are not familiar with the folder structure in MacOS, please take caution. While this process is straight-forward, Deletion of the wrong folders in User or System Library can cause the Mac malfunction. 

      Step 1: 

      1. Locate the folder for SecureGuard CMS, This folder is found in the Applications Folder.

        1. Click the Finder Icon in the dock:

        2. Tap on Applications in the sidebar in the Finder window. This will open up the list of applications installed on the Mac. 
        3. Tap the letter "S" on the keyboard which will jump the selection to the letter S or scroll down the S. 
        4. Double Click on the SecureGuardCMS Folder
        5. Double Click on the SecureGuard-CMS application. The application will launch. Take note that the User Name field populates the existing user name.  Then quit the application by choosing cancel.

       

      Step 2:

        1. Click the Finder Icon in the dock:
        2. In the Menu Bar of the Mac, Click on "Go'
        3. On the Keyboard of the Mac, Click the 'Option' Key
        4. When the option Key is pressed while in the "Go' Menu, The text 'Library' will appear. Click on "Library". 

        Step 3:

        1. Near the top of the list in the Library folder, the folder Application Support will be present. 
        2. Double Click on Application Support.

        Step 4:

        1. Again, Tap the letter "S" on the keyboard which will jump the selection to the letter S or scroll down the S. 
        2. The folder "SecureGuard-CMS" will be present:

        3. Drag the SecureGuard-CMS folder over to the Trash icon in the Dock and let go.

        Step 5: 

        1. Click and hold on the Trash icon and select, Empty Trash.

        Step 6: 

        1. Repeat Step 1 and relaunch SecureGuard CMS.
        2. Upon relaunch, The previously entered credentials will be erased and the ability to create a new username and password has been enabled. 


         

        Initial submission Date: October 1, 2024

        Article authored by: Andrew Persoff, Technical Support Manager