How to Fix broken playback on a SecureGuard Server

• After extended periods of time with little maintenance and events such as power outages, the SecureGuard Server can become out of sync causing issues with playback
  
  
• Issue #1: Recordings filling up past the "Maximum disk space use" value
• Issue #2: Cannot review playback at server or client
• Issue #3: Cannot record new data
  
  

• Open the SecureGuard config tool
  
  
  
  
• Click Stop at the bottom of the page
  
  
  
  
• Go to the Database tab
  
  
  
  
• Click Validate
  • Run through the Validation process
    
    
    
• If Validation succeeds, it will take up to an hour for the storage to fix itself and resume as normal
  
  
• If the Validation fails, restore the database from an older restore point 
  • Note: If Schedule Backup is not enabled, then there will be no restore files
  • Under Database Maintenance, click Restore
  • Grab the most recent restore file and load it
    
    
    

• Make sure the Scheduled Backup box is checked off so back up files are saved weekly
  • Click Apply
    
    
    
    
• Navigate back to the System tab
  • Click Manual Start once all the changes have been made
    
    
    
    

Initial submission Date: May 2, 2025

Article authored by: Christopher Cataldo, Technical Support Lead