When someone reaches out and is not receiving notifications from the SecureGuard Dashboard, follow these debugging steps to resolve this issue.
Step 1: Check NAT/Firmware
- Check in the Site Settings of the dashboard to see if the recorder has the latest firmware and is set to NAT 2.0.
- If not, please upgrade to the newest firmware and set to NAT2.0.
Step 2:
- Check to ensure Email Notification is enabled.
Step 3: Connect to Recorder
- CONNECT into recorder’s remote settings and check DDNS status
- Click on Test and Apply
- Connection Status must show “Success”.
Step 4: Verify DDNS Status
- Check DDNS query at specoddns.net/ddns/query.aspx
- This is crucial as the notifications for Recorder Online/Offline are based on DDNS connection - This is SPECO internal only, Customers should not have access.
- Need to have valid query results.
- Last Update should be updating every 15 minutes
- Dashboard Managed should say “True”
Step 5: Verify Mail Server
- Once the above steps are confirmed, we need to follow steps to ensure camera email notifications are also properly set for Video Loss and Tampering.
-
Confirm email server settings are accurate in the NVR, here are the settings:
-
Sender Name: Speco Dashbaord
Email Address: admin@specodash.cloud
SMTP Server: specodash.cloud
SMTP Port: 587
Security: SSL
Attach Image: Enable if desired
Anonymous Login: UNCHECKED
Username: admin@specodash.cloud
Password: [recorder’s admin password]
- Click “Apply” when completed and then click “Edit Recipient”
Step 6: Verify Email Recipient
- On the Edit Recipient Page, verify that the following e-mail recipient is in the Recipients list: alarms@specodash.com
Step 7: IPC Offline Notification
- Click on "IPC Offline"
- Make sure the Email column is set to ON
Step 9: Tampering Notification
- Click on "More"
- Click on "Tampering"
- Make sure Email is checked off in the Trigger settings
Initial submission Date: October 22, 2024
Article authored by: Christopher Cataldo