What are the return options when I call Speco Tech Support.

Speco offers different return options, This article describes the options and what the next steps are.

1. Standard Return - Repair/Replacement

   1. The customer receives a Return Authorization from Speco Technical Support 
   2. The customer sends the product back to Speco, and then we ship out the replacement. 

2. Over the Counter Return

   1. Over the counter returns to the distributor are an option. 
   2. Speco will supply the customer with a Tech Ticket ID # to provide to the distributor and the return will take place based on the distributors policies and return guidelines*. The distributor may take time to return the item to Speco, please make sure you understand the distributors' policies in regards Speco returns.

3. Advanced Replacement*

   1. The customer receives a Return Authorization from Speco.
   2. Speco will ship the item out in advance of the non-functional component being sent back.
   3. We do require the serial number of the camera.
   4. Prior to shipment, the customer will receive an e-biz link* which gives Speco authorization to put a hold on the credit card that is submitted for the non-discounted* price of the item that is being returned. This ensures the non-functional item is returned.
      1. *The hold may be more than the customer initially spent on the item due to discounts. 
      2. The customers card will NOT be charged unless they do not return the item within 30 days of the replacement being received.

4. Virtual Return.

1. The customer receives a Return Authorization from Speco
2. We ship out the camera and do not expect the non-functional unit back.
   1. 1. We do require the serial number of the camera. 

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Initial publish Date: April 7, 2024

Article authored by: Andrew Persoff, Technical Support & Customer Support Manager