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The Basics of Access Control Troubleshooting

An overview of quick check tips for troubleshooting Speco Access Control products

  1. Power Supply:
    • Ensure that the power supply to the access control system is functioning correctly. This could mean checking the batteries on a remote device or checking the power supply in the Speco Controller to a fixed system.
  2. Physical Damage:
    • Check the physical elements of the access control system for damage or wear. This could include keypads, card readers, locks, and other hardware.
  3. Connection:
    • Check the wiring and connections between different elements of the system. Loose, frayed, or disconnected wires can lead to system failures.
  4. Access Codes/Cards/Fobs:
    • Verify that the access codes, cards, or fobs are working properly. Sometimes, they might need to be reprogrammed or replaced.
  5. Software Configuration:
    • Check the configuration of the access control software. This could include checking the time and date settings, access schedules, user access levels, and more.
  6. Device Configuration:
    • Ensure that all devices (card readers, biometric scanners, etc.) are correctly configured and communicating properly with the main access control system.
  7. Network Connectivity:
    • If your access control system is networked, ensure it is properly connected to the network and the network is functional.
  8. Firmware/Software Updates:
    • Check if the firmware and software are up-to-date. 
  9. Logs and Alerts:
    • Review the system logs and alerts to identify potential problems or repeated failed access attempts.
  10. Lock Mechanisms:
    • Test the physical lock mechanisms. Are doors locking and unlocking as they should? Sometimes the issue might be a mechanical one.
  11. Environment:
    • Ensure that the environment isn't causing issues with your access control system. For example, very cold weather can sometimes cause problems with outdoor systems.
  12. System Restart:
    • Restart the system. It may sound cliché, but turning it off and on again can sometimes fix the problem.
Initial Publish Date: August 23, 2023

Published by Corey Mutterperl